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FREQUENTLY ASKED QUESTIONS
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[9] GAME PLAY
9.1 What are my chances of winning?
All our games are run by "Microgaming's Random Numbers Generator" which is independent from any other part of the system. The Casino's are checked on an ongoing basis by an independent auditor.
We would like to mention that all card games are held with 1 pack of cards shuffled, with every new game.
9.2 What happens if I lose my connection to the gaming server?
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred.
9.3 Why do the slot wheels just keep spinning and don't stop?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
9.4 Why does the Roulette ball just keep spinning and doesn't stop?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
9.5 Why do the cards not flip over during a hand?
This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
9.6 How can I view exactly what cards have been dealt?
Playcheck is the result of revolutionary technology developed to allow players to view their complete betting history online at Golden Riviera's Online Casino. For the first time, players can see exactly what cards were dealt, where the ball landed and how the reels lined up. PlayCheck allows you to review your last 72 hours of play - wager by wager. This allows our players to check on the accuracy of the software. PlayCheck is updated every 45 minutes.
To use Playcheck, please click on the PlayCheck icon inside the casino lobby. It would be in the top left corner of the screen.
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