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FREQUENTLY ASKED QUESTIONS
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[4] BANKING
4.1 Are my transactions secure?
Yes. At Golden Riviera Online Casino we use a 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. All Credit Card transactions at Golden Riviera Casino are facilitated by PROC-CYBER-SERVICES, the Internet's premier electronic cash merchants. Their Services offer safe and secure e-cash, which Golden Riviera Casino is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.
4.2 How do I purchase credits?
There are numerous ways to purchase casino credits at Golden Riviera Casino. Neteller, Visa and Master Card, Solo, Switch and Delta Debit Cards, Wire Transfer, Citadel, Click2Pay, and PaySpark to name but a few (Please note that certain payment methods are only available to certain players at selected casino's playing in specific currencies. For details of all of these methods, please click here.
If you have any queries with regards to banking, please contact our support team.
4.3 How do I cash-in my winnings?
Please note that it is not necessary for you to cash in your winnings at the end of each session, your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Golden Riviera Casino.
There are numerous ways to cash-in your winnings. For details of all of these methods, please click here. You may also cash-in via reversal of a cash-in request.
4.4 Reversal of a Cash-In Request
If you request a cash-in and change your mind and wish to continue playing with those credits, you may request a reversal of the cash-in within 24 hours. Please simply go back to the cash-in software and follow the "cash-in reversal" instructions.
4.5 What fraud prevention measures are in place?
Golden Riviera Group plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Golden Riviera Group employs a variety of appropriate security and fraud controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed purchase history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted. Click here to view our disclaimer.
4.6 How can I view my account?
You can use CashCheck to see just how your account with your casino of choice stands. All deposits and cash-ins can be viewed through this feature.
To use CashCheck, please click on the CashCheck icon inside the casino lobby. It would be in the top left corner of the screen.
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