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FREQUENTLY ASKED CASINO QUESTIONS We have collected some of the most Frequently Asked Questions (FAQ's) for your convenience. Should you have any further queries or need specific details, please contact our support team. As Home of the Sophisticated Gambler, Golden Riviera Casino’s software uses state of the art graphics and sound to deliver the ultimate gaming experience. Experience our 200+ games and 19 Progressives.  New games are added monthly to ensure Golden Riviera Online Casino offers the best on-line gaming experience on the net. If you should have any more questions, our operators are available 24/7 for your convenience. [1] INSTALLATION [2] LOG IN How do I download the free software? What do I do once the download is complete? What is the installation file called? What are the minimum and recommended system requirements? How do I connect to a Golden Riviera Casino? How do I log in to the casino? What is my password / account number? I forgot my password, what should I do? What if I try logging in and it does not connect? [3] REGISTRATION [4] BANKING How do I register at the Casino? What is the minimum amount of gaming credits I need to purchase? I want to play for free but I am asked for a credit card - why? Do I pay to play as a Guest? For how long will my Guest account be active? Can I purchase more casino chips in Guest mode? Are my transactions secure? How do I purchase credits? How do I cash-in my winnings? Reversal of a Cash-In Request What fraud prevention measures are in place? How can I view my account? [5] ADDING MORE GAMES [6] SECURITY & PRIVACY How do I download more games? Why does it take so long to download new games? What if I get an error while downloading further games? Is my credit card number safe in your hands? How safe is it to give my credit card details over the Internet? Is my account number and my password safe? Can I register a credit card at the casino that is not in my name? [7] SUPPORT [8] LEGALITIES What do I do if I need technical assistance? Who do I contact for queries? What is the minimum age required to play Golden Riviera Casino? Are Golden Riviera Group and it's Casino's legal? Is the information secure? [9] GAME PLAY [10] HOW TO PLAY What are my chances of winning? What happens if I lose my connection to the gaming server? Why do the slot wheels just keep spinning and don't stop? Why does the Roulette ball just keep spinning and doesn't stop? Why do the cards not flip over during a hand? How can I view exactly what cards have been dealt? How Do I Open an account? Guaranteed Security [11] ACCOUNT DETAILS [12] WAGERING What should I do if I lost my account details / password? What is wagering, and why must I meet wagering requirements? Instant Play Click here to Play * Requires Macromedia Flash Player installed New Games Alley Cats Video Slot Cashapillar Video Slot Sure Win Video Slot Quest for Beer Video Slot Hold 'Em High Gold Multi Hand Poker Click here for more... Games Live Progressive Jackpots Major Millions Roulette Royale Treasure Nile Tunzamunni Security Fair Gaming Responsible Gaming Visit the eCogra website Live Chat Click here for live assistance from one of our dedicated support team agents Play for $4Million!   Casino Treasure Cruise   $/€250 FreePlay Promotion   Winners       Slots Tournament   Ladies Night   On-Going Bonuses   Testimonials     About Us | How to Claim Your Bonus | Promotions | Winners | Newsletters | FAQ | Contact Us Terms and Conditions | Privacy Policy | Disclaimer | Webmasters | Download Responsible Gaming Policy | No under 18s Policy Bookmark this Page | Valid HTML | Valid CSS

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